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IHS is here to help deliver the optimal healthcare experience for patients while supporting our clients’ success.

PSPs that aim to help patients, either directly or via HCPs to manage disease outcomes better, understand their conditions and/or provide advice on managing disease, are:

Education and CounsellingEncourage patients to adhere to their treatment and medication and improve patient retention.
  • Features
    • Inbound support line
    • Outbound calls/reminders
    • SMS reminders
Technology Enabled Engagement A clear linkage between results and reports to the care provided and encourages better patient adherence.
  • Features
    • Remote monitoring
    • Patient apps
    • Artificial intelligence
Clinical Support and Intervention Patient access enhancement and adherence.
  • Features
    • Drug administration
    • Home-based clinical support
    • Medical tests

IHS provide Post-authorisation of patient support and disease management programmes, surveys of patients and healthcare providers, and information gathering on patient compliance.

Patient support programmes (PSPs) by focusing on a number of key-value drivers:

  • Augmenting the therapeutic pathway to improve patient outcomes.
  • Driving differentiation and building trust with patients and HCPs.
  • Building platforms to scale the approach and optimise the cost to deliver.

Access Support
Financial Support
Medicine Adherence
Patient Tracking & Data Collection
Triage/Segment for Adherence Risk
Adverse Event Reporting
Injection Training
Disease Education & Awareness
Patient Adherence
Online Patient Support
Online management of in-person patient support
Call centre support & Logistics
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